2012
Founded in Lahore, Pakistan
From a single dispatch desk to a full-service operations partner
Crext Tech Solutions started as a small dispatch desk serving a handful of local taxi fleets in Los Angeles. Owners came to us with a recurring problem: their customers were calling at 3 AM, on weekends, and during surge hours — and nobody could answer fast enough.
We solved that problem with obsessive reliability and training. As our clients grew, they asked us to handle more — customer support, appointment setting, back office, and eventually their websites. Today we're a tech-enabled partner managing dispatch, support, and digital solutions for 250+ operations across North America.
Our Mission
To take operational burden off our clients' shoulders with dependable teams, transparent processes, and technology — so they can focus on growing their business.
Our Vision
To be the most trusted operations partner for fleets and service businesses across North America — the quiet engine behind their growth.
The principles behind every shift
Six commitments that shape how we hire, train, and serve — on every call and every project.
Reliability First
Your operation runs 24/7 — so does ours. When we commit, we deliver, every shift, every day.
Integrity & Compliance
HIPAA-aware processes, honest reporting, and strict data handling in everything we do.
People-Centered
We invest in our teams so they can invest in your customers. Happy agents, happy clients.
Continuous Improvement
Weekly QA, training, and optimization loops that compound into visible performance gains.
Results-Oriented
We measure ourselves on your metrics — CSAT, response times, pickup rates, and revenue.
Partnership, Not Vendor
We behave like an extension of your team, with skin in the game and open communication.
Why clients choose Crext Tech Solutions
Plenty of companies offer outsourcing. We offer an operating system — one that treats your reputation as the thing we protect most.
Industry-native training
Agents learn dispatch systems, medical transport protocols, and your brand voice before they ever take a real call.
Oversight you can trust
Live dashboards, call recording, QA scoring, and weekly reviews — total visibility into your own operation.
Speed without sacrifice
We launch teams in weeks with shadowing and calibration, so you see results fast and quality from day one.
A partner that scales with you
From 10 vehicles to 400, from one support queue to five — we flex capacity before you need to ask.
Based in
Lahore, Punjab, Pakistan
The team that runs the engine
Operators, trainers, and builders who've run the exact businesses we now support.
Aisha Rahman
Founder & CEO
Marcus Webb
VP of Operations
Sofia Nguyen
Head of Customer Experience
Daniel Osei
Director of Digital Solutions