Terms & Conditions

1. Company Information

Legal Business Name: Crext Tech Solutions SMC (Pvt.) Ltd.
Doing Business As (DBA): CTS BPO

Crext Tech Solutions SMC (Pvt.) Ltd. provides business process outsourcing, customer support, dispatch, technology, and digital business solutions to businesses and organizations.

Our services may include:

• Call center and customer support
• Inbound and outbound call handling
• Taxi and limousine dispatch services
• NEMT dispatch and support services
• Reservation and booking management
• Lead generation
• Appointment setting
• Order processing
• Billing and administrative support
• Data entry and back-office services
• Non-voice customer support
• Web development
• E-commerce solutions
• Social media management
• Graphic design
• Video editing
• Other customized BPO and technology solutions

The exact services provided to a client will depend on the applicable proposal, quotation, Statement of Work (SOW), Service Level Agreement (SLA), or other written agreement.

2. Acceptance of These Terms

By using our website or engaging CTS BPO for any service, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or services.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Service Agreements

Specific client engagements may be governed by additional written agreements, including:

• Master Service Agreements (MSA)
• Statements of Work (SOW)
• Service Level Agreements (SLA)
• Non-Disclosure Agreements (NDA)
• Business Associate Agreements (BAA), where applicable
• Proposals and quotations
• Invoices or other written commercial agreements

Where a separate signed agreement applies to a particular service, that agreement will govern the specific terms of that engagement.

4. Client Responsibilities

Clients are responsible for providing CTS BPO with accurate and timely information required to perform the agreed services.

The client agrees to:

• Provide accurate business and operational information.
• Provide appropriate access to required systems and platforms.
• Ensure that it has the legal authority to provide information to CTS BPO.
• Provide clear instructions and procedures.
• Respond to requests for information or approvals in a timely manner.
• Maintain appropriate backups of its own systems and information.
• Comply with all laws and regulations applicable to its business.
• Ensure that its instructions and requested activities are lawful.

CTS BPO will not be responsible for delays or service interruptions caused by inaccurate information, incomplete instructions, unavailable client systems, third-party failures, or circumstances outside our reasonable control.

5. Dispatch and Transportation Services

CTS BPO may provide dispatch, reservation, call-handling, and administrative support to taxi, limousine, NEMT, and other transportation companies.

Unless specifically agreed otherwise in writing, CTS BPO is a business process and dispatch service provider and does not own, operate, or control the client's vehicles or transportation operations.

The client remains responsible for:

• Vehicles and vehicle maintenance
• Drivers and driver qualifications
• Driver conduct
• Transportation licenses and permits
• Insurance
• Passenger safety
• Compliance with transportation regulations
• Transportation services provided to passengers

CTS BPO's responsibilities will be limited to the services agreed upon with the client.

6. NEMT and Healthcare-Related Services

CTS BPO may provide administrative, call center, scheduling, dispatch, and related support to Non-Emergency Medical Transportation (NEMT) companies.

Clients remain responsible for ensuring that their business operations comply with applicable healthcare, transportation, privacy, Medicaid/Medi-Cal, governmental, and other regulatory requirements.

Where protected health information or other regulated information is involved, additional contractual arrangements may be required, including a Business Associate Agreement (BAA), where applicable.

Clients should not provide regulated or sensitive information to CTS BPO unless the appropriate contractual and security requirements have been established.

7. Free Trial and Promotional Services

CTS BPO may offer free trials or promotional services from time to time.

Unless otherwise agreed in writing:

• Trial services are provided for evaluation purposes.
• The duration and scope of a trial may be limited.
• Trial staffing and service availability may differ from paid services.
• CTS BPO may modify or discontinue a promotional offer.
• A free trial does not guarantee continued services after the trial period.
• Continued services may require a paid service agreement.

Any specific trial terms communicated to a client will apply to that particular trial.

8. Pricing and Payments

Pricing for CTS BPO services will be communicated through an official quotation, proposal, invoice, service agreement, or other written communication.

Unless otherwise agreed:

• Clients must pay invoices according to the agreed payment schedule.
• Additional work outside the agreed scope may be charged separately.
• Unpaid invoices may result in suspension of services.
• Clients are responsible for applicable taxes, banking charges, or payment-processing fees where applicable.
• Pricing may be revised for future services or renewal periods with reasonable notice.

Any specific pricing agreement between CTS BPO and a client will take precedence over general pricing information displayed on our website.

9. Confidentiality

During the course of providing services, CTS BPO and its clients may have access to confidential or proprietary information.

Both parties agree to take reasonable measures to protect confidential information and to use such information only for legitimate business purposes.

Confidential information may include:

• Customer information
• Business processes
• Pricing
• Operational procedures
• Software credentials
• Financial information
• Marketing strategies
• Trade secrets
• Internal documents
• Other non-public business information

Where required, confidentiality obligations may be further governed by a separate NDA.

10. Data Protection and Information Security

CTS BPO takes reasonable measures to protect information entrusted to us.

However, no internet-based transmission, storage system, or electronic communication method can be guaranteed to be completely secure.

Clients are responsible for ensuring that they have the appropriate rights and permissions to provide information to CTS BPO.

Where required by applicable law or the nature of the services, additional privacy, security, or data-processing agreements may be implemented.

11. Intellectual Property

Unless otherwise agreed in writing, CTS BPO retains ownership of its pre-existing intellectual property, including:

• Internal processes
• Templates
• Methodologies
• Training materials
• Systems
• Proprietary workflows
• Software
• Know-how
• Internal documentation

Client-owned data, documents, trademarks, logos, and materials remain the property of the client.

Ownership and licensing of custom-created websites, software, graphics, videos, written content, or other deliverables will be determined by the applicable written agreement.

No CTS BPO proprietary material may be copied, reproduced, distributed, resold, or commercially exploited without written permission.

12. Website Use

The CTS BPO website is provided for general informational and business purposes.

We make reasonable efforts to maintain accurate information; however, we do not guarantee that all website content will always be complete, accurate, current, or error-free.

We reserve the right to modify, update, suspend, or discontinue any website content, service description, pricing, or feature without prior notice.

13. Third-Party Platforms and Services

CTS BPO may use or integrate with third-party software, booking systems, communication platforms, cloud services, payment processors, CRM systems, dispatch software, and other third-party technologies.

Third-party services are subject to their own terms and policies.

CTS BPO is not responsible for outages, interruptions, security incidents, functionality changes, pricing changes, or other issues caused by third-party providers.

14. Prohibited Activities

Users and clients must not use our website or services to:

• Violate applicable laws or regulations.
• Commit or facilitate fraud.
• Infringe intellectual property rights.
• Distribute malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Harass, threaten, or abuse our employees or contractors.
• Conduct unlawful activities.
• Misrepresent identity or authority.
• Interfere with the operation or security of our systems.
• Use CTS BPO services for purposes that are prohibited by applicable law.

CTS BPO may suspend or terminate services if we reasonably believe that these Terms have been violated.

15. Service Availability

CTS BPO aims to provide reliable and professional services. However, uninterrupted service cannot be guaranteed in every circumstance.

Service interruptions may occur due to:

• Internet failures
• Telecommunications problems
• Power outages
• Third-party platform outages
• Client system failures
• Cybersecurity incidents
• Natural disasters
• Government restrictions
• Labor disruptions
• Technical failures
• Other circumstances beyond our reasonable control

Where applicable, specific service availability and performance commitments will be established in an SLA.

16. Limitation of Liability

To the maximum extent permitted by applicable law, CTS BPO will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

This may include loss of:

• Revenue
• Profits
• Business opportunities
• Data
• Customers
• Business operations

Any liability arising from a specific client engagement will be subject to the limitations contained in the applicable written agreement.

Nothing in these Terms is intended to exclude or limit liability where such limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, the client agrees to indemnify and hold harmless Crext Tech Solutions SMC (Pvt.) Ltd. (DBA CTS BPO), its officers, employees, contractors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:

• The client's violation of these Terms.
• The client's unlawful use of our services.
• The client's violation of applicable laws.
• Information or materials supplied by the client.
• The client's products or services.
• The client's vehicles or transportation operations.
• The client's drivers or employees.
• The client's infringement of third-party rights.

18. Suspension and Termination

Either party may terminate a service relationship in accordance with the applicable service agreement.

CTS BPO may suspend or terminate services where:

• Invoices remain unpaid.
• The client materially breaches these Terms.
• The client engages in unlawful or fraudulent activities.
• Continued service presents a legal, security, or operational risk.
• The client violates applicable service requirements.

Termination will not affect rights or obligations that accrued before termination.

19. Changes to These Terms

CTS BPO may update these Terms from time to time to reflect changes in our business, services, technology, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Continued use of our website or services after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing Crext Tech Solutions SMC (Pvt.) Ltd., unless a separate written agreement provides otherwise.

Any dispute arising from a specific client engagement will be handled according to the dispute-resolution provisions contained in the applicable written agreement.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, while the remaining provisions will continue to remain effective.

22. Entire Agreement

These Terms, together with any applicable MSA, SOW, SLA, NDA, BAA, proposal, quotation, invoice, or other written agreement, constitute the applicable agreement between CTS BPO and the client regarding the services.

In the event of a conflict, the applicable signed agreement will govern the specific services covered by that agreement.

23. Contact Information

For questions regarding these Terms & Conditions, our services, or business relationships, please contact us through the official contact channels provided on our website.

Crext Tech Solutions SMC (Pvt.) Ltd.
Doing Business As (DBA): CTS BPO
Website: ctsbpo.com