Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information.

Personal Information

This may include:

• Full name
• Job title or position
• Company name
• Email address
• Telephone or mobile number
• Business address
• Country or region
• Information provided through contact or inquiry forms
• Other information you voluntarily provide to us

Business Information

When you contact us regarding our services, we may collect information such as:

• Company information
• Business requirements
• Service requirements
• Operational information
• Industry information
• Project details
• Communication preferences
• Information required to prepare proposals or quotations

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website
• General website usage information

This information may be collected through cookies, analytics tools, server logs, or similar technologies.

2. How We Collect Information

We may collect information when you:

• Visit our website
• Submit a contact form
• Request a quotation
• Request a free trial
• Contact us by email, phone, or other communication channels
• Subscribe to communications or updates
• Enter into a service agreement with us
• Communicate with our employees or representatives
• Use services provided by CTS BPO

We may also receive business information from authorized representatives of your organization.

3. How We Use Your Information

We may use collected information to:

• Respond to inquiries and requests
• Provide quotations and proposals
• Deliver and manage our services
• Communicate with clients and prospective clients
• Process service requests
• Manage customer relationships
• Provide customer support
• Improve our website and services
• Conduct internal business operations
• Maintain security and prevent unauthorized activity
• Process payments and billing
• Send relevant business communications
• Comply with applicable legal and regulatory requirements

We will only use personal information for legitimate business purposes and in accordance with applicable law.

4. Client and Customer Information

When CTS BPO provides outsourced services to a client, we may process information on behalf of that client.

For example, our services may involve handling information related to:

• Customers
• Passengers
• Callers
• Reservations
• Bookings
• Drivers
• Employees
• Business contacts

In such situations, CTS BPO may process information according to the client's instructions and the applicable service agreement.

The client remains responsible for determining the lawful purposes and requirements for the processing of information within its own business operations.

5. NEMT and Sensitive Information

CTS BPO may provide administrative, call center, scheduling, dispatch, or related services to NEMT businesses.

Depending on the services requested, our personnel may potentially handle sensitive or regulated information.

Where applicable, CTS BPO may enter into additional agreements, including a Business Associate Agreement (BAA), where required.

We do not intentionally collect sensitive healthcare information through our public website unless specifically required and appropriately protected.

Please do not submit medical records, protected health information, payment-card information, passwords, or other highly sensitive information through general website contact forms unless we specifically instruct you to do so through an appropriate secure channel.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and improve the user experience.

Cookies may be used for:

• Website functionality
• Analytics
• Performance monitoring
• Security
• User preferences
• Marketing or advertising, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Analytics and Third-Party Technologies

We may use third-party tools and services to understand website usage, improve performance, communicate with visitors, or provide business functionality.

These third-party providers may process information according to their own privacy policies.

Examples may include website analytics providers, hosting providers, communication platforms, CRM systems, payment processors, scheduling platforms, and other technology providers.

We encourage users to review the privacy policies of third-party services they interact with.

8. How We Share Information

We do not sell your personal information as a general business practice.

We may share information with:

• Authorized employees and contractors
• Service providers working on our behalf
• Technology and hosting providers
• Communication and CRM providers
• Payment processors
• Professional advisers
• Legal or regulatory authorities where required
• Business partners where authorized or necessary to provide requested services

We only share information where reasonably necessary for legitimate business purposes, service delivery, security, legal compliance, or where otherwise authorized.

9. International Data Transfers

CTS BPO may provide services to clients located in different countries.

As a result, information may be processed or accessed across different jurisdictions depending on the nature of the services, technology infrastructure, service providers, and client requirements.

Where applicable, we will take reasonable steps to ensure that information is handled in accordance with applicable privacy and data-protection requirements.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include:

• Access controls
• Password protection
• User permissions
• Employee confidentiality obligations
• Security monitoring
• Secure communication practices
• Internal policies and procedures

However, no electronic system or internet transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain business records, resolve disputes, enforce agreements, or comply with legal obligations.

Retention periods may vary depending on the type of information and the nature of our relationship with the individual or organization.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Lodge a complaint with an applicable privacy or data-protection authority

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, please contact us using the contact information provided below.

13. Marketing Communications

Where permitted by law, CTS BPO may send business-related communications, including information about services, updates, offers, or company news.

You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe option.

Service-related, transactional, security, or legally required communications may still be sent where necessary.

14. Children's Privacy

Our website and services are intended primarily for businesses and professional users.

We do not knowingly collect personal information from children through our website for the purpose of providing services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

CTS BPO does not control the privacy practices of third-party websites.

We are not responsible for the privacy policies, security, content, or practices of third-party websites. Users should review the privacy policy of any third-party website they visit.

16. Data Breach and Security Incidents

If CTS BPO becomes aware of a security incident involving personal information under our control, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law or contractual obligations, we may notify affected clients, individuals, regulators, or other relevant parties.

17. Business Communications

If you contact CTS BPO for business purposes, we may retain your communication and related contact information to respond to your inquiry, maintain business records, provide requested services, or follow up regarding your business requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding the handling of your information, please contact us through the official contact channels provided on our website.

Crext Tech Solutions SMC (Pvt.) Ltd.
Doing Business As (DBA): CTS BPO
Website: ctsbpo.com

20. Important Notice

This Privacy Policy is a general website privacy-policy template and is not legal advice.

Because CTS BPO may serve customers internationally and may provide services involving transportation, NEMT, customer information, and potentially regulated data, we recommend having this Privacy Policy reviewed by a qualified privacy or technology lawyer before publishing it.

Where required, additional privacy notices, data-processing agreements, cookie policies, Business Associate Agreements (BAAs), or other contractual documents may apply to specific clients or services.